ORDERING POLICIES
PHONED-IN ORDERS
will be taken during business hours (Monday through Friday, 7 a.m. to 4
p.m . Eastern Standard Time, except on holidays). If you have questions
about items, be sure to call during business hours. We can’t ship to a
post office (P.O.) box, so let us know if your shipping address is
different from your mailing address. Changes in orders may delay
shipping. If calling back to change an order, please ask for the same
person who took the original order. Any changes to your original order
must be made before 2pm EST, Otherwise, shipping will be delayed at
least one day.
INTERNET ORDERS
can be placed 24 hours a day, 7 days a week at
www.northeasternarborist.com Our website is secure for credit
card use. Orders placed after 1 p.m. Eastern Standard Time, or on
weekends and holidays, will be processed the following business day.
C.O.D. ORDERS
We do not except COD orders under any circumstances.
CREDIT CARD ORDERS
require name, address, phone number, credit card number, expiration
date and validation code. In the event of a decline, we will attempt to
call you the same day the order is processed. We cannot hold declined
credit card orders for more than 48 hours.
SPECIAL ORDERS
or non-stocked items
require payment in advance, and are non-refundable and not returnable.
There may be vendor limitations on quantity's and/or dollar amounts.
Cancellations must be made within 24 hours of the order being placed.
Allow a minimum of 30 days for delivery.
BACK ORDERS
If an item is missing from your order, please check the invoice, more
than likely the item is on back order (BO). On the invoice column
marked "BO" check to see if there is a number, if there is, then item
is on back
order. “Ship complete” requests may delay the order. We do not call
customers of back orders. All orders shipped UPS ground unless special
delivery is requested.
PRICES OR PRODUCT CHANGES
Prices, store policies, and product specifications are subject to
change without notice at any time.
RETURNS
INCORRECT MERCHANDISE
If you receive damaged or incorrect merchandise from our company,
please call us within 3 days of the receipt, we will send a prepaid
shipping label, as well as send the correct item without additional shipping costs. Once the
incorrect merchandise is returned your credit card will be refunded.
DAMAGED
When your items are delivered to you inspect the package(s) for damage before
you sign for or open the package(s). A package must be signed for as
“damaged” to process a claim for replacement, and the boxes must be
kept for inspection.
RETURN PROCEDURE
restocking fees will apply. Call for authorization first. Insure
your return shipment; Northeastern Arborist Supplies is not responsible
for damages incurred or the loss of package(s) during transit. Direct
shipments (Drop Shipments) to you, are to be returned to Northeastern Arborist Supplies, not
the vendor. Upon receipt of the unused item(s), we will give you credit
for purchased items (excluding
shipping and handling). The only exception to this is nonreturnable
items, and special orders. If we accept a return of items, it is our
policy to charge up to a 25% restocking fee. It is necessary for you to
include your phone number, address RMA#,
and
a copy of the invoice with
any return. Also, briefly state the reason for the return and
instructions for replacing the item. We will refuse any returns sent
back C.O.D.
SHIPPING & HANDLING
RUSH DELIVERY
“Next Day Air” or other special delivery methods require payment in
advance (credit card, check (needs to clear) or money order received
prior to shipment), no C.O.D’s.
OUTSIDE USA DUTIES AND TAXES
are to be paid by the customer. If refused, the customer will be
responsible for any duties and/or freight paid by Northeastern Arborist
Supplies, as well as any “abandoned merchandise” charges. Sales tax is
applied to orders shipped to a NJ address.
HEAVY WEIGHT ITEMS
such as cable, fertilizer, spools of rope, etc. will significantly
increase shipping
costs. Therefore, the freight chart does not apply to orders
containing these items. Exact shipping cost cannot be determined until
the weight is totaled and calculated against your shipping zone at the
end of the day. International shipments are quoted on an individual
basis, depending on destination, weight and dimensions.
OVER-SIZED PACKAGES
Due to UPS and FedEx regulations, the shipping charges for over-sized
packages (such as but not limited to: poles, large power tools, and log
carts, etc.) will
significantly increase charges.
©Northeastern Arborist Supplies All rights reserved. Northeastern
Arborist Supplies, and it's advertisers cannot be held responsible for
typographical or photographic errors in product specifications or
pricing. Northeastern Arborist Supplies 50 Notch Road Woodland Park NJ
07424
You can also call 1-973-837-1390 or email
sales@northeasternarborist.com